Impact Office Supplies eCommerce Website (B2B & B2C)
Impact Office Supplies' B2B and B2C eCommerce website, built in Laravel and integrated with their Options ERP. We've been their exclusive development partner since 2018.
- Website Solutions
- Systems & Process Review
Technical Consulting & Systems Review Brisbane
Find out where your systems are costing your team time.
On-site reviews of your website, business systems and processes for organisations across Brisbane and Australia. We learn how the business actually runs, then recommend what to fix, connect, automate or replace.
- On site at your office or remote
- Written findings and a prioritised plan
- Including where AI can cut manual work
Organisations we know from the inside
Long-term clients whose systems, teams and processes we have worked through in detail, many of them for years.
WorkUP Queensland Website Refresh
A WordPress website refresh for WorkUP Queensland, with a content strategy workshop, new sitemap, accessible design, search and filtering, and Humanitix and Microsoft Dynamics integrations.
Brisbane South PHN Website Refresh
A website refresh for Brisbane South PHN, with a new sitemap and mega menu, rewritten content and a refreshed design, so health professionals in the region can find information more easily.
AMA Group Ltd Corporate Website Redesign
AMA Group's corporate team chose us to redesign their website, combining AMA Group Solutions and AMA Group Ltd into one site with a new sitemap and content strategy.
Triple P Video Titles Management, Activations & Keys - Admin Panel & API
An admin panel and API for Triple P's video platform, controlling which customers can activate and watch each video. Built in Laravel in three weeks.
Rumble's Quest Child Wellbeing Measurement & Reporting Platform
Rumble's Quest measures the social and emotional wellbeing of primary school children across Australia. We build and maintain the web tools that process game results and report them back to schools and educators.
Want something like this for your organisation?
Tell us what you are trying to achieve. We will clarify the requirements and recommend a sensible next step before defining scope, timing, and cost.
What clients say about working with us
“Digital Bird is my first pick for delivering web projects on time, on budget and to the brief — every time.
Beyond being a delight to work with, Jonathan Bird is that rare breed of developer who is both masterful on the tools (an absolute Laravel whizz!) while also being adept at engaging the client in UX-thinking, to which he applies expert insights, gained through years of experience, to help further improve the end design for the target user’s experience.
This powerful combination of skills means that 4 years on and a variety of projects later (from search directories to corporate website developments), Digital Bird firmly remains my first pick for developer.”
Emma Keller
Communications Manager, Brisbane South PHN
“Digital Bird has had a huge influence on our business providing many solutions besides just a fantastic reliable website. Jonathan is great to work with and has a solution to every challenge. Jonathan also has the ability to “dumb it down” and provide timely advice and assistance if something goes astray. With Jonathan we have in excess of 99% uptime on all three websites.”
Jeff Ross
Director, Impact Office Supplies
“Jonathan Bird is one of the best I have worked with in this space. He is responsive, clever and contributes to the brief, and most importantly, he is a great person to work with. It can be hard to find the right people who can take on something and lift it to another dimension. Jonathan does that and more.”
Mark Gold
Director of Corporate Affairs, AMA Group Ltd
Why it works
We learn the business before we recommend anything.
Recommendations carry more weight from a team that has built and run systems like yours for years.
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12 hrs
on site at Impact Office Supplies in 2026, learning the whole business process before making recommendations.
Read the case study -
10M+
records synced nightly between Impact's Options ERP and their website, built and maintained by our team.
Read the case study -
3
Brisbane South PHN websites we've built and still look after, as their exclusive website partner since 2019.
Read the case study
What we look at
A review of how the business actually runs.
We spend time with your staff, follow the work through each system and find where time, data and money leak out.
On-Site Process Sessions
Time with the staff who use your systems every day, following each process end to end. At Impact Office Supplies, that was a full 12-hour session at their office.
- On site
- Staff sessions
- Process mapping
Case study: Impact Office Supplies
Spreadsheets & Manual Work
Finding the spreadsheets, re-keying and manual checks staff use to fill the gaps the ERP or CRM leaves, and what each one costs in time.
- Excel workarounds
- Re-keying
- Manual checks
AI as an Intelligence Layer
Where AI can read your existing data and take over repetitive analysis and checks, with your team approving the output. It was the focus of the Impact Office Supplies review.
- Automation
- Existing data
- Human review
AI development services
Systems & Integrations
How data moves between the website, ERP, CRM, payments and reporting, where it is duplicated and what breaks. We built and run a nightly sync of over 10 million ERP records for Impact.
- ERP
- CRM
- Data flows
Business software integrations
Code, Hosting & Security
Reviews of existing applications, servers, updates and dependencies. We work with Griffith University on static code reviews and regular penetration testing for Rumble's Quest.
- Code review
- Hosting
- Security
Case study: Rumble's Quest
Findings & a Prioritised Plan
Written findings in plain language, with options, likely costs and an order of work, so quick wins are separated from larger projects and you can act in stages.
- Plain language
- Options & costs
- Roadmap
Article: redesign or rebuild?
Review process
From the first visit to a plan you can act on
The scope is agreed up front, the time is spent with your team, and the result is a set of recommendations your organisation can act on in stages.
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Step 1: Scope
Agree the systems, teams and questions the review needs to cover, and who needs the findings.
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Step 2: On site
Work through each process end to end with the staff who run it, at your office or remotely.
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Step 3: Review the systems
Look at the website, ERP, CRM, integrations, spreadsheets, hosting and code behind those processes.
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Step 4: Recommend
Deliver written findings with options, likely costs and a prioritised plan, and walk leadership through them.
Free strategy session
Tell us where the time is going.
Describe the systems you use and where staff are working around them. We will review it before the free strategy session, so the conversation can focus on what a review should cover.
Prefer to request a session directly?
Scope
What a review can cover.
Pick the areas that matter. Most reviews cover several, because the problems usually sit between systems.
- Website and CMS How the website, content and editing experience support the business.
- ERP, CRM and business systems Where orders, customers, stock and finance data live, and who maintains them.
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Spreadsheets and manual work The re-keying, checks and reports staff build by hand to fill the gaps.
- AI opportunities Repetitive analysis and checks that AI can take on over your existing data.
- Code, hosting and security The health of existing applications, servers, updates and dependencies.
FAQ
Systems & Process Review FAQs
Common questions about reviewing your website, business systems and processes with our senior team.
Working sessions with the people who use the systems, a review of the website, platforms, integrations and hosting, and written findings with recommendations. The scope is agreed up front, so you know what will be looked at and what you will receive.
Yes. We come to your office in Brisbane, and work remotely with organisations elsewhere in Australia. For Impact Office Supplies, we spent a full 12-hour session on site learning the entire business process before making recommendations.
No. The recommendations are yours to act on with your internal team or another provider. If you want us to carry out the work, the context from the review carries straight into the project.
Yes. A review can look at where AI can reduce manual work, such as spreadsheets that pull data out of the ERP, repeated checks or reports built by hand. The recommendation only includes AI where it saves real time and the data behind it can be trusted.
It depends on the number of systems, teams and sites involved. A focused review of one website or workflow is smaller than a review across several departments. You get a clear scope and estimate before it starts.
Yes. Taking over existing platforms is a regular part of our work. A review covers code quality, hosting, dependencies, security updates and documentation, and tells you what it will take to keep the platform running safely.
Established organisations where the website or business systems carry real operational weight: enterprise, government, not-for-profit and businesses selling online. It suits teams that know something is not working and want an independent view before committing budget.