Website Maintenance Packages Brisbane

My website maintenance packages start from $540/month + GST for the Stability plan, which covers security updates, uptime monitoring, backups, malware scanning, and server monitoring. The Care plan ($4,950/month + GST) adds priority support, bug fixes, site improvements, monthly sprint planning, and a weekly delivery cadence. The Enterprise plan ($9,900/month + GST) includes ongoing development, quarterly business reviews, roadmap governance, custom integrations, and ERP/CRM support. Stability plan pricing is for WordPress websites - Laravel, Statamic, and custom application maintenance is available with tailored pricing. Additional support and development hours can be purchased across all plans.

The Stability plan covers CMS and plugin updates, uptime monitoring with real-time alerts, security scanning and malware removal, server health monitoring, PHP/Nginx/MySQL updates, daily backups, and direct developer email support. The Care plan adds priority support, bug fixes, site improvements, a monthly sprint planning cadence, Google Search Console monitoring, a staging environment, and a monthly maintenance report. The Enterprise plan includes everything in Care plus ongoing development, WIP meetings, quarterly business reviews, custom integrations, and emergency after-hours incident response.

No. All maintenance plans are month-to-month with no lock-in contracts. I believe in earning your business every month through the quality of my work and the results I deliver. You can cancel at any time with 30 days' notice. Most of my clients have been with me for years because they see the value - not because they're locked in.

I provide maintenance for WordPress, Laravel, Statamic, Shopify, and custom web applications. I also manage AWS infrastructure, server administration (Nginx, MySQL, Redis, PHP), and third-party integrations like Algolia, Stripe, and Google Merchant Centre. If your business runs on multiple platforms, I can create a bespoke retainer that covers everything.

Response times depend on your plan. Stability plan clients receive email support. Care plan clients get priority support with a dedicated Slack or Teams channel. Enterprise plan clients have emergency after-hours support and the strongest delivery rhythm. All plans include uptime monitoring with real-time alerts, so I am often aware of issues before you are.

Once you sign up, I perform a comprehensive audit of your website and server environment. This includes reviewing your current security posture, checking for outdated software, analysing performance, and setting up monitoring tools. I then create a prioritised action plan to address any immediate risks or issues. The full onboarding process typically takes one to two weeks, and you'll receive a detailed report of my findings and the steps I've taken.

Yes. The Care plan includes priority bug fixes, site improvements, and a weekly delivery cadence with monthly sprint planning. The Enterprise plan includes ongoing development, custom integrations, backend development, and advanced UX/UI work at scale - all managed through a Trello board with quarterly business reviews to keep priorities aligned.

Most agencies use automated tools to bulk-update plugins across dozens of client sites with minimal oversight. My approach is fundamentally different. I manually review every update, check changelogs for breaking changes, test updates on a staging environment where available, and verify everything works correctly after deployment. I also review server and application logs for errors that automated tools simply cannot detect - things like broken forms, failed payment integrations, or slow database queries that silently cost you customers.

The Care and Enterprise plans include a monthly maintenance report covering what updates were performed, any security issues identified and resolved, uptime statistics, and recommendations for improvements. Enterprise clients receive additional reporting during their quarterly business review sessions. The Stability plan is focused on delivering core updates and security, so does not include monthly reporting.

Absolutely. I regularly take over maintenance from other agencies and developers. The transition process is smooth - I'll request access to your hosting, domain registrar, and any relevant third-party services, then perform a full audit of your current setup. I document everything and create a maintenance baseline so nothing falls through the cracks. There's no downtime involved in the switchover.