Jonathan Bird Web Design & Development
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Website Maintenance Packages Brisbane

Ongoing technical ownership, not a bulk update service.

Professional website maintenance packages in Brisbane designed for organisations that depend on their online presence. From security updates and performance optimisation to server monitoring and dedicated support, our maintenance plans ensure your website stays secure, fast, and reliable.

Tell us what’s not working Compare plans
A good fit when

The website needs an accountable technical owner.

Maintenance is most valuable when continuity, prevention and informed improvement matter—not just occasional updates.

  • The website is business-critical

    Downtime, security issues or recurring defects have a real organisational cost.

  • There is a backlog beyond updates

    The platform needs fixes, improvements and technical decisions as it evolves.

  • Knowledge is fragmented

    No one currently owns the architecture, deployment and operational history.

  • The team wants proactive advice

    You need risks surfaced early, with clear recommendations and trade-offs.

Choose the right level of support

All plans include proactive security, updates, and direct support from our Brisbane-based senior team. The differences are response time, delivery capacity, planning, and operational scope.

Stability

Core maintenance & security to keep your website protected, updated, and running smoothly.

$540 /month + GST
Discuss Stability

What's included:

  • CMS, plugin & extension updates to stay secure
  • Premium licence renewal management
  • 24/7 uptime monitoring & real-time alerts
  • Speed optimisation & advanced caching
  • Daily off-site backups with rollback support
  • Proactive security scanning & malware removal
  • Two-factor authentication enforcement
  • Server health & error log analysis
  • Minor Server service updates & LTS upgrades1
  • Debug mode & environment verification
  • Broken link & 404 error monitoring
  • SSL certificate management & renewal1
  • Direct senior-team email support
Most Popular

Care

Ongoing support, priority bug fixes, and site improvements with a structured delivery cadence.

$4,950 /month + GST
Discuss Care

Everything in Stability, plus:

  • Priority support & bug fixes
  • Continuous site improvements & enhancements2
  • Content updates & minor design changes
  • Dedicated kick-off & onboarding session
  • Monthly sprint planning & goal setting
  • Fast deployment of completed work
  • Google Search Console & SEO monitoring
  • Pro-active speed optimisation for faster load times
  • Pro-active Core Web Vitals monitoring & improvements
  • Dedicated staging environment for safe testing
  • Database optimisation & cleanup3
  • Optional dedicated Slack or Teams channel
  • Optional monthly delivery report

Enterprise

Full-scale development partnership with strategic governance, ongoing development, and dedicated support.

From

$9,900 /month + GST
Discuss Enterprise

Everything in Care, plus:

  • Regular WIP meetings
  • Quarterly business reviews & roadmap governance
  • Ongoing development & feature delivery
  • Data-driven UX/UI improvements at scale
  • Custom integrations, plugin & backend development
  • ERP, CRM & third-party integration support
  • Work priorities managed via Trello board
  • Priority support
  • Scalability planning & infrastructure reviews
  • A/B testing & conversion optimisation
  • Multi-environment deployment pipeline
  • Emergency after-hours incident response4
  • Preferential rates on additional development

1. Server service updates, LTS upgrades, and SSL certificate management require server-level access. All are included when we host your site. If you host elsewhere, we confirm what your provider allows during onboarding, before you commit.
2. Improvement hours are set to your site's complexity and agreed in writing before your first month, so you know exactly what's included. You can add hours at any time.
3. Routine database optimisation and cleanup is included. Large-scale migrations or restructuring are scoped and quoted separately, so nothing lands on your invoice as a surprise.
4. After-hours incident response covers critical issues outside business hours: site down, checkout broken, security incident. We agree what counts as critical during onboarding, so there's no debate at 8pm.

Stability plan pricing is for WordPress websites. Laravel, Statamic, and custom application maintenance is available, so get in touch for a tailored quote. Additional support and development hours can be purchased across all plans.

Not sure which plan suits you?

Tell us what your website needs and we will help you choose the right level of support.

Discuss maintenance
Why our team

What makes our maintenance different

Proactive Security & Vulnerability Protection

Website maintenance isn't just clicking update. We review changelogs, test plugin and framework compatibility, harden your site against emerging threats, and ensure two-factor authentication and security best practices are enforced. Every update is performed manually with a rollback plan in place.

Daily Backups & Disaster Recovery

Automated daily backups with off-site redundancy ensure your data is always protected. In a worst-case scenario, we can rapidly restore your website to minimise downtime and data loss. Backups are tested regularly to confirm they can be restored when needed.

Performance Optimisation & Speed Monitoring

Slow websites lose customers and rankings. We continuously monitor Core Web Vitals, optimise caching strategies, clean up databases, compress images, and fine-tune server configurations to keep your site loading fast for every visitor.

Direct Access to Experienced People

Your plan is handled by the senior team responsible for the technical decisions—not routed through a bulk support desk. You get direct access to experienced Brisbane-based people who retain the context, with no junior production line or offshore hand-off.

Google Search Console & SEO Health Monitoring

We actively monitor your Google Search Console to catch indexing issues, crawl errors, and ranking drops early. This proactive approach means SEO problems are identified and resolved before they start costing you traffic and revenue.

Server & Application Log Analysis

Many website issues are invisible to visitors but silently cost you customers - broken contact forms, failed API integrations, 404 errors on key pages, slow database queries. We review server and application logs monthly to find and fix these hidden problems before they escalate.

Case Studies

Websites under our care

A selection of projects our team continues to maintain, support, and improve.

View all case studies
Straight advice

Stabilise first, then improve with intent.

A maintenance plan should reduce recurring risk and create room for better decisions—not manufacture a stream of tickets.

Fix the cause, not the symptom

Recurring failures need investigation, not another temporary patch.

Stabilise before adding features

Known security, deployment and reliability risks come before an ambitious roadmap.

Match the plan to the website

A brochure site and a custom business platform do not need the same operating model.

How we work

The senior team responsible for the advice also owns the work.

Your plan is handled by experienced people who retain the technical context—not routed through a bulk support desk.
  • Direct access to senior people
  • Design and development working closely together
  • Technical advice without a communications relay
  • No junior production line or offshore hand-off
  • Project knowledge that stays with the team after launch
“We’ve been working with Jonathan Bird for our website maintenance, and he has been nothing short of exceptional. Jonathan consistently goes above and beyond, responding quickly whenever we need help and resolving issues with impressive turnaround time. His communication is clear and thorough — he always explains what the problem was, how he fixed it, and provides helpful recommendations for long-term solutions. It’s rare to find someone this reliable and proactive. Highly recommend!”
Nichola Ross Marketing Manager, Rapidline (FurnX Commercial Furniture) Rapidline (FurnX Commercial Furniture)
Ongoing ownership

Stabilise first, then improve with intent

Maintenance starts with understanding the current risk and business priorities. Work is planned, explained, delivered, and monitored by experienced people who stay close to the system.

  1. Step 1: Audit

    Review the application, infrastructure, dependencies, integrations, security, and operational risks.

  2. Step 2: Stabilise

    Address urgent reliability and security issues with tested changes and a recovery plan.

  3. Step 3: Prioritise

    Turn findings and business goals into a practical, visible roadmap.

  4. Step 4: Deliver

    Ship fixes and improvements in a clear rhythm with decisions and progress documented.

  5. Step 5: Monitor

    Track uptime, errors, performance, and connected services so problems are found early.

New to website maintenance?

If you're unsure what website maintenance involves, what it should cost, or what to look for in a provider, our guide covers everything from CMS and server updates to security, backups, and performance monitoring.

Read the guide
FAQ

Website Maintenance FAQs

Common questions our team is asked about website maintenance packages.
Our website maintenance packages start from $540/month + GST for the Stability plan, which covers security updates, uptime monitoring, backups, malware scanning, and server monitoring. The Care plan ($4,950/month + GST) adds priority support, bug fixes, site improvements, monthly sprint planning, and a weekly delivery cadence. The Enterprise plan ($9,900/month + GST) includes ongoing development, quarterly business reviews, roadmap governance, custom integrations, and ERP/CRM support. Stability plan pricing is for WordPress websites - Laravel, Statamic, and custom application maintenance is available with tailored pricing. Additional support and development hours can be purchased across all plans.
The Stability plan covers CMS and plugin updates, uptime monitoring with real-time alerts, security scanning and malware removal, server health monitoring, PHP/Nginx/MySQL updates, daily backups, and direct developer email support. The Care plan adds priority support, bug fixes, site improvements, a monthly sprint planning cadence, Google Search Console monitoring, a staging environment, and a monthly maintenance report. The Enterprise plan includes everything in Care plus ongoing development, WIP meetings, quarterly business reviews, custom integrations, and emergency after-hours incident response.
Plan terms vary depending on the level of service. Some plans run on a rolling basis, while higher-tier plans with dedicated capacity may include an annual commitment. Either way, terms are transparent and discussed upfront before you sign anything. Most of our clients stay for years because they see the value in the work, not because they feel locked in.
We provide maintenance for WordPress, Laravel, Statamic, Shopify, and custom web applications. We also manage AWS infrastructure, server administration (Nginx, MySQL, Redis, PHP), and third-party integrations like Algolia, Stripe, and Google Merchant Centre. If your business runs on multiple platforms, we can create a bespoke retainer that covers everything.
Response times depend on your plan. Stability plan clients receive email support. Care plan clients get priority support with a dedicated Slack or Teams channel. Enterprise plan clients have emergency after-hours support and the strongest delivery rhythm. All plans include uptime monitoring with real-time alerts, so we are often aware of issues before you are.
Once you sign up, we perform a comprehensive audit of your website and server environment. This includes reviewing your current security posture, checking for outdated software, analysing performance, and setting up monitoring tools. We then create a prioritised action plan to address any immediate risks or issues. The full onboarding process typically takes one to two weeks, and you'll receive a detailed report of our findings and the steps we've taken.
Yes. The Care plan includes priority bug fixes, site improvements, and a weekly delivery cadence with monthly sprint planning. The Enterprise plan includes ongoing development, custom integrations, backend development, and advanced UX/UI work at scale - all managed through a Trello board with quarterly business reviews to keep priorities aligned.
Most agencies use automated tools to bulk-update plugins across dozens of client sites with minimal oversight. Our approach is fundamentally different. We manually review every update, check changelogs for breaking changes, test updates on a staging environment where available, and verify everything works correctly after deployment. We also review server and application logs for errors that automated tools simply cannot detect - things like broken forms, failed payment integrations, or slow database queries that silently cost you customers.
The Care and Enterprise plans include a monthly maintenance report covering what updates were performed, any security issues identified and resolved, uptime statistics, and recommendations for improvements. Enterprise clients receive additional reporting during their quarterly business review sessions. The Stability plan is focused on delivering core updates and security, so does not include monthly reporting.
Absolutely. We regularly take over maintenance from other agencies and developers. The transition process is smooth - We'll request access to your hosting, domain registrar, and any relevant third-party services, then perform a full audit of your current setup. We document everything and create a maintenance baseline so nothing falls through the cracks. There's no downtime involved in the switchover.

Keep your website fast, secure, and worry-free

Your website needs ongoing care to stay fast, secure, and up to date. Tell us about your site and our senior team will recommend the right level of support.

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