Delivery Management Software

Overview

Impact Office Supplies, a Queensland-owned office supplies company delivering nationwide, faced challenges in efficiently managing their delivery operations. To streamline logistics, improve operational efficiency, and enhance customer satisfaction, I developed a custom delivery management software tailored to their needs. The software was also adopted by Blue Ink Group in Canberra.

Challenges

1. Manual Delivery Coordination: Inefficient and time-consuming processes for organising delivery runs, leading to potential delays.

2. Lack of Real-time Visibility: No real-time tracking of drivers and deliveries, causing operational blind spots.

3. Paper-based Invoices: No digitised system, creating a lot of paper waste and inefficiencies for staff to organise delivery runs with multiple drivers.

4. Limited Driver and Staff Tools: Existing systems lacked vehicle-owned delivery management tools for drivers and staff to manage deliveries effectively.

Solution

A custom-built delivery management software was developed with a comprehensive staff dashboard and a driver-focused dashboard to streamline operations for both B2B and D2C deliveries.

Key Features Implemented:

Staff-focused Delivery Management Dashboard:

• Creation of Run Groups based on geographic areas
• Real-time ERP invoice creation and assignment to Run Groups
• Delivery Run creation from Run Group invoices
• Google Maps Integration for Routing & Delivery plotting on Maps
• Real-time driver last location visibility on an all-delivery map
• Printable runsheets for drivers and digital dashboard
• Management of customer pickups, supplier returns, and deliveries
• Visual delivery management via an interactive map
• Driver and vehicle management
• Vehicle servicing reminders
• Delivery zone management
• Automatic nightly synchronisation of 10 million rows
• User management for administrators, drivers, and staff
• Consignment management for 3PL providers
• Customer email notifications for van loading, delivery, and return to sender (RTS)

Driver-focused Delivery Dashboard:

• Parcel loading based on staff-assigned delivery runs
• Customer invoice signature collection
• Return to sender management with reason entry
• Manual addition of invoices to delivery runs if missing
• Lunch break reminders
• Automatic delivery routing
• Start and end kilometre tracking per vehicle

Results

1. Improved Operational Efficiency: The new system streamlined delivery processes, significantly reducing manual workload and improving dispatch accuracy.

2. Real-time Tracking and Visibility: Enhanced visibility into driver locations and delivery statuses, enabling faster decision-making and response times.

3. Digitised Invoice Management & Seamless ERP Integration: Real-time invoice imports from the ERP throughout the day. Reliable nightly synchronisation of all 10 million records, ensuring accurate data updates with minimal errors.

4. Enhanced Driver and Staff Experience: User-friendly dashboards improved workflow efficiency and reduced errors in the delivery process.

5. Customer Satisfaction and Engagement: Automated notifications and improved delivery reliability contributed to better customer service and retention.

The deployment of this software has significantly improved the logistics and delivery capabilities of Impact Office Supplies and Blue Ink Group, ensuring a more efficient and scalable delivery operation.

Services provided